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Vacancy: District runner Eindhoven

In the district runner position at The Harbour Club, you will be responsible for all common F&B duties within the restaurant. You will assist the department head/supervisor in training and supervising new employees. You will work efficiently and professionally and have a positive attitude where superior service is paramount.

This job description is only a summary of associated duties, but it is by no means a comprehensive list. It is only a general guideline for the expected duties of the position as a district runner within The Harbour Club.


Key Responsibilities and Duties:


  • Make sure you act as an ambassador for The Harbour Club by accurately providing guests with accurate information regarding events, menus, prices and the like
  • You have a thorough knowledge of the menu and master the required table preparations.
  • Ensures that all food and beverages are served according to corresponding guidelines, observing position numbers so that the guest is not unnecessarily disturbed
  • Knowledge of business rules and frameworks of the business formula.

Quality control

  • Organizes and prioritizes service according to proper service sequence
  • Maintain overview and control by circulating through the work area during the shift and anticipating guest requests.
  • Responds appropriately to any guest complaints and corrects and resolves errors with a professional and positive attitude.
  • Compliance with safety, occupational health and safety, HACCP regulations
  • Ensures a professional, neat and tidy appearance that meets company standards
  • Records and reports all equipment defects and or safety hazards immediately to management.
  • Reports any missing products in inventory management

Work on the floor

  • Perform work related to preparation of service such as for example; taking care of mise-en-place, setting and preparing tables etc. tidying/cleaning up public and work areas.
  • Presents the menu and then takes correct orders and enters them quickly and accurately with a handheld device
  • Taking orders, explaining menu items or advising guests on their beverage and menu choices
  • Creating your own customized menu if desired by the guest
  • Supervises new employees, interns and/or buddies during the shift
  • If necessary, preparing simple orders yourself, such as special coffees, mixed drinks and the like
  • Taking care of the guest so that they stay in the restaurant with a pleasant feeling, feel at home and then leave with a positive and satisfied feeling.
  • Processing guest payments and using proper procedures when it comes to accepting gift cards, credit cards and contact money.
  • Control, account for and store/deposit receipts
  • Ensures complete and accurate checkout procedures
  • Notifies management of any complaint, comment or incident
  • Reports incidents of theft, vandalism or violations immediately to management

Other work

  • Consulting the manager or the kitchen brigade in the event of exceptional requests from guests
  • Opening and closing the company using the checklists provided for this purpose
  • Ensures daily, weekly checklists are checked and closure tasks are completed
  • Assists and/or completes additional business assigned by management

In addition to the above job requirements, the following competencies are highly valued:

  • Anticipatory capacity
  • Integer
  • Stress management
  • Communication skills
  • Team Player
  • Productivity
  • Working together
  • Strong multitasking skills
  • Proactive result and solution-oriented attitude
  • Involvement
  • Flexibility
  • Hospitality
  • Representative appearance

Work experience

  • Minimum of two years work experience in similar operational F&B department
  • Good knowledge of cash register systems
  • MBO level 3 working and thinking level;
  • Understanding of safety and social hygiene regulations


  • Ability to communicate effectively and assertively in both Dutch and English languages
  • Team player with good communication skills
  • Ensures the quality of service and hospitality to which our guests are accustomed
  • Excellent knowledge of Dutch and English and preferably a third language.
  • Proactively selling restaurant products
  • Ability to listen empathetically and always be respectful
  • Ability to work quickly and efficiently while remaining calm and focused
  • Ability to work in a team, stay organized and handle multiple projects simultaneously.
  • Ability to make accurate decisions
  • Ability to move through the restaurant effectively and efficiently
  • Extraverted personality, warm and friendly, shows enthusiasm and professionalism


Job Requirements

  • The position requires experience in serving guests
  • Ability to work as part of a team.
  • Good communication skills are important to properly interact with colleagues, guests and supervisors.
  • The position requires flexibility in terms of working Sundays and holidays and working irregular shifts
  • The position requires enthusiasm and perseverance


Growth opportunities

There is an opportunity for a district runner to advance to first assistant operation or supervisor. To achieve this, however, he/she will have to haggle for full-time employment as well as show a lot of initiative, perseverance, enthusiasm and business knowledge.



The Harbour Club's goal is crystal clear: Every guest should leave the restaurant 100% satisfied and looking back on his/her visit with pleasure. This is achieved with the help of more than four hundred inspired employees. Service with a genuine smile! Whichever restaurant or event you choose, The Harbour Club stands for quality and hospitality.