Vacancy: District runner Eindhoven

In the district runner position at The Harbour Club, you will be responsible for all common F&B duties within the restaurant. You will assist the department head/supervisor in training and supervising new employees. You will work efficiently and professionally and have a positive attitude where superior service is paramount.

This job description is only a summary of associated duties, but it is by no means a comprehensive list. It is only a general guideline for the expected duties of the position as a district runner within The Harbour Club.

Key Responsibilities and Duties:

Knowledge

• Make sure you act as an ambassador for The Harbour Club by accurately providing guests with accurate information regarding events, menus, prices and the like
• You have a thorough knowledge of the menu and master the required table preparations.
• Ensures that all food and beverages are served according to corresponding guidelines, observing position numbers so that the guest is not unnecessarily disturbed
• Knowledge of business rules and frameworks of the business formula.

Quality control

• Organizes and prioritizes service according to proper service sequence
• Maintain overview and control by circulating through the work area during the shift and anticipating guest requests.
• Responds appropriately to any guest complaints and corrects and resolves errors with a professional and positive attitude.
• Compliance with safety, occupational health and safety, HACCP regulations
• Ensures a professional, neat and tidy appearance that meets company standards
• Records and reports all equipment defects and or safety hazards immediately to management.
• Reports any missing products in inventory management

Work on the floor

• Perform work related to preparation of service such as for example; taking care of mise-en-place, setting and preparing tables etc. tidying/cleaning up public and work areas.
• Presents the menu and then takes correct orders and enters them quickly and accurately with a handheld device
• Taking orders, explaining menu items or advising guests on their beverage and menu choices
• Creating your own customized menu if desired by the guest
• Supervises new employees, interns and/or buddies during the shift
• If necessary, preparing simple orders yourself, such as special coffees, mixed drinks and the like
• Taking care of the guest so that they stay in the restaurant with a pleasant feeling, feel at home and then leave with a positive and satisfied feeling.
• Processing guest payments and using proper procedures when it comes to accepting gift cards, credit cards and contact money.
• Control, account for and store/deposit receipts
• Ensures complete and accurate checkout procedures
• Notifies management of any complaint, comment or incident
• Reports incidents of theft, vandalism or violations immediately to management

Other work

• Consulting the manager or the kitchen brigade in the event of exceptional requests from guests
• Opening and closing the company using the checklists provided for this purpose
• Ensures daily, weekly checklists are checked and closure tasks are completed
• Assists and/or completes additional business assigned by management

In addition to the above job requirements, the following competencies are highly valued:

• Anticipatory capacity
• Integer
• Stress management
• Communication skills
• Team Player
• Productivity
• Working together
• Strong multitasking skills
• Proactive result and solution-oriented attitude
• Involvement
• Flexibility
• Hospitality
• Representative appearance

Work experience

• Minimum of two years work experience in similar operational F&B department
• Good knowledge of cash register systems
• MBO level 3 working and thinking level;
• Understanding of safety and social hygiene regulations

Skills

• Ability to communicate effectively and assertively in both Dutch and English languages
• Team player with good communication skills
• Ensures the quality of service and hospitality to which our guests are accustomed
• Excellent knowledge of Dutch and English and preferably a third language.
• Proactively selling restaurant products
• Ability to listen empathetically and always be respectful
• Ability to work quickly and efficiently while remaining calm and focused
• Ability to work in a team, stay organized and handle multiple projects simultaneously.
• Ability to make accurate decisions
• Ability to move through the restaurant effectively and efficiently
• Extraverted personality, warm and friendly, shows enthusiasm and professionalism

Job Requirements

• The position requires experience in serving guests
• Ability to work as part of a team.
• Good communication skills are important to properly interact with colleagues, guests and supervisors.
• The position requires flexibility in terms of working Sundays and holidays and working irregular shifts
• The position requires enthusiasm and perseverance

Growth opportunities

There is an opportunity for a district runner to advance to first assistant operation or supervisor. To achieve this, however, he/she will have to haggle for full-time employment as well as show a lot of initiative, perseverance, enthusiasm and business knowledge.

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