Vacancy: Hostess Eindhoven
As a hostess, you are the face of The Harbour Club. You welcome and receive guests with a warm and welcoming smile, and it's up to you to get them excited. Your greeting is the guest's first impression of our restaurant. As a hostess, you make sure that all guests feel wanted and appreciated from the moment they enter until the moment they leave the restaurant again.
Key Responsibilities and Duties:
Knowledge
- Make sure you act as an ambassador for The Harbour Club by accurately providing guests with accurate information regarding events, menus, prices and the like
- Good knowledge of the correct table numbers
- Being fully aware of the concept of ?The Harbour Club?
- Knowledge of business rules and frameworks of the business formula
- The Inform guests of daily operations and upcoming events
Quality control
- Makes every guest feel wanted and appreciated from the first moment they step through our front door
- Opening and starting up the restaurant (lighting candles, mood lighting, restroom check, etc )
- Provide a neat, organized environment at the front of the house
- Anticipates and responds thoughtfully to signals from guests
- Compliance with safety, occupational health and safety, HACCP regulations
- Ensures a professional, neat and tidy appearance that meets company standards
- Records and reports all equipment defects and or safety hazards immediately to management.
- Reports any missing products in inventory management
Work on the floor
- Greeting and welcoming guests immediately upon entry and using their names whenever possible
- Answering and answering the phone according to The Harbour Club guidelines
- Making reservations according to The Harbour Club guidelines
- Maintaining the reservation system and directing where necessary
- Maintain an overview and communicate to guests when their table is available
- Transferring accounts and bar tables into the cash register system
- Taking and properly directing reservations to possibly early and- or late seating
- Creating a correct table layout and keeping in mind which table are free and could possibly be double occupied
- Maintain reservation overview and direct where necessary
- Escort guests to the bar or assigned table
- Taking custody of coats, bags and/or luggage
- Greeting departing guests
- Clearing and laying out required tables
Other work
- Receiving and/or handing and assisting in putting on the guest's coat
- Maintaining and answering mail
- Proper registration of batch and group requests and their handling to Sales
- Providing general information, noting and relaying messages
- Tidying, cleaning and maintaining cleanliness of public areas and work areas
- Keeping the reception area and service desk neat and clean
- Supporting colleagues in various tasks
- Opening and closing the company using the checklists provided for this purpose
- Ensures daily, weekly checklists are checked and closure tasks are completed
- Assists and/or completes additional business assigned by management
In addition to the above job requirements, the following competencies are highly valued:
- Anticipatory capacity
- Social and communication skills
- Service attitude
- Stress resistant
- Hospitality
- Solution-oriented
- Team Player
- Productivity
- Proactive result and solution-oriented attitude
- Involvement
- Flexibility
- Notable
- Representative appearance
Work experience
- At least two years of similar hospitality experience as a hostess
- MBO level 3 working and thinking level;
- Understanding of safety and social hygiene regulations
- Minimum age 17 years old
Skills
- Ability to communicate effectively and assertively in both Dutch and English languages
- Team player with good communication skills
- Ensures the quality of service and hospitality to which our guests are accustomed
- Ability to listen empathetically and always be respectful
- Ability to stay calm and stay focused
- Ability to work in a team, stay organized
- Ability to move through the restaurant effectively and efficiently
- Provide a professional, neat and tidy appearance that meets company standards.